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Rock Street, San Francisco
Rock Street, San Francisco

Recycling Unusual Items in Canada

You may not know that certain items in your household can even be recycled, let alone where to take them. Luckily, the City of Toronto offers a plan and a place for almost everything.

Electronics

If you’re looking for electronic recycling Toronto, you can’t leave it at the curb with the rest of your plastics and glass. Improper disposal is both bad for the environment and your data privacy. However, there are companies that will pick it up from your place of business, or that you can bring your home e-waste to. They will usually take old or malfunctioning computers, cell phones, printers, cables, wires or tablets.

Batteries

Batteries can contain mercury, cadmium, nickel, etc, so they require a certified facility to recycle them. These substances can contaminate the soil and water if they are not dealt with properly. You can drop off small quantities at Waste Division warehouses for free. They also offer pick-up services. To determine what is best for your situation, you should give them a call. It makes it easier if you keep a large jar or container to put old batteries in at your house or place of business, before taking them to the warehouse.

Medical Waste

Needles and syringes are considered hazardous waste. They can only be taken to specific drop-off depots at a city transfer station. These depots require a fee to enter, so it’s a good idea to save up a bunch before making the trip. It is recommended to avoid going during peak hours- between 11 AM to 1 PM and 3 PM to 5 PM on weekdays- to avoid a rush of city-operated vehicles. If you know someone else with medical waste, you could even consider making group trips.

Recycling may seem like a pain, but it is one of the easiest and most direct ways you can keep your city clean and help the environment. Once you know what goes where, it may become like second nature.

Is Our Business Dialled-In for Outsourcing Calls?

Gray Wooden Computer Cubicles Inside Room

One of the decisions many business owners will end up making over time is whether or not to use call centre outsourcing for their business needs. As customer relationship services continue to grow and time management is squeezed, mistakes can happen. So, more companies are looking to call centre outsourcing in order to meet the needs of their clients, be they in the States or overseas. So, is your line of business one that could benefit from outsourcing your calls?

Among the advantages:

– Meeting the needs of customers worldwide: With the potential for customers in a variety of time zones, outsourcing business calls makes sense for many companies. By doing so, businesses can provide up to date services for customers at any time of the day;

– More time for employees – Using a call centre frees up more time for your employees. By taking away such phone duties, you can focus your resources on other important matters;

– Cost savings – Along with meeting the needs of customers and freeing up more time for your employees to focus on other aspects of their jobs, outsourcing your calls can save money over time. To keep all the phone duties in-house, you have to invest in equipment, along with hiring and training personnel for such work.

Among the disadvantages of using such a centre:

– Problems with communication – If you outsource your calls, there can be issues with communication. Keep in mind that you are going through a third party, so make sure you properly convey what message you want them to provide to customers;

– Security of information – While most third-party call centres have in place proven security measures to prevent data theft, nothing is 100 percent guaranteed. Make sure that the outsourcing provider your business goes with has a solid reputation in the industry, along with backing up what it says when it comes to securing your data;

– Meeting regulations – It is also important that you find a provider where both they and you understand all local and federal guidelines. This is especially true given the fact that many such call centres reside offshore.

– With these advantages and disadvantages in your mind pertaining to using a call centre, then ask yourself if you can get the job done in-house or not.

Among the items to look at:

– Call duration – Decide what your company’s typical call duration is with customers, that being when it comes to taking questions and orders for your products and/or services;

– Frequency of calls – Review how many calls you get on a regular basis. Find out what the average number of calls is for each hour of business daily. You may or may not be able to handle such volume in-house;

– Budgetary matters – Look at whether or not it makes sense from a financial stand point to do your calling in-house or outsource it. Ask yourself if you have the financial resources to purchase …