How to Effectively Manage Business Conflicts When people work together, it doesn’t matter what you are doing, conflict will eventually arise. There are a lot of things that can cause conflict like personal beliefs, management styles, separate goals, and their view of power. Trust and productivity will decline if conflicts are not managed and resolved quickly. This is especially damaging to small businesses. There are a few different conflict management strategies that can help you minimize the damage done to your business when people don’t agree. You can use the accommodating strategy if one side of the conflict wants to keep the peace more than they want to win the argument. Keeping the peace may be possible if one side is given what it wants. This is not possible if both sides of the conflict think it is a major issue. You can see a common use of this strategy in casual Fridays in the workplace. If one side always has to give up what they want they can grow resentful, so it shouldn’t be used all the time.
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Another strategy is avoidance. Avoiding the conflict for as long as possible is what avoidance boils down to. Sometimes if you give a problem some time, it will work itself out. An example of this is hiring a productive replacement for a popular but unproductive worker. Usually the conflict goes away when people see the person working well with everyone. Collaborating takes ideas from several different people and works them together in a way that makes everyone happy. This won’t work on all conflicts and will take a longer amount of time to implement. Small issues, like office supplies, don’t need collaboration, but larger issues, like business policies, will benefit from it Compromising may be able to make the situation acceptable even if not everyone is happy. Compromising happens when both people give up things they want in order to meet on middle ground. This works best when both sides of the conflict hold equal power and both have something to lose if an agreement isn’t reached. A competition can be used in rare situations. This can cause a rift if used too often. Decisions that cause ill-will, like pay cuts or layoffs, would be an extreme example of when this might be necessary. If you don’t know how to resolve conflicts, you business isn’t going to succeed. Different situations will mean using different strategies, so it is up to you to decide which one is going to work best.